Please read and understand the instructions prior to using this sample letter.
Share on Facebook Regardless of how much a hotel invests in money and advertising, the real secret to success lies in the staff who meet the needs of guests on a daily basis.
However, the efforts of these front-line employees are often overlooked or undervalued. If you have a favorable lodging experience and wish to acknowledge the staff who contributed to this, a simple letter to management can go a long way. Knowing what to say and where to direct the correspondence can encourage establishments to reward a job well done, thus perpetuating a positive experience for future guests.
Handwritten Letters In days past, a "pen and paper" approach to letter writing was the main way to express pleasure or complaints about a lodging experience.
This is still a valid approach, particularly if the room contains comment cards with space to write in details about your experience. Many hotels provide paper and envelopes in the room, which you can use to write your letter by hand while the experience is still fresh in your mind.
These can be dropped off at the front desk, often in a dedicated drop-box, or mailed after your return home. Electronic Communication The modern convenience of sending an email increases the likelihood that you will send a complimentary letter about the hotel staff.
It also ensures that your correspondence reaches the proper department. Visit the official website for the hotel and find contact information for management. Ask for a reply to confirm that your letter was received. For a national chain, send your message to the local hotel manager with a copy to corporate headquarters.
Content When composing a letter complimenting an employee of the hotel where you stayed, it is very important to mention that person by name. General remarks about the overall experience are helpful, but if a particular employee or department stood out for exemplary service, be specific.
Before checking out, ask for names of clerks, housecleaning staff, concierges, restaurant workers or any other person who went out of their way to make your stay pleasurable. Give specific examples of how their actions went above and beyond standard service.
Use correct grammar and a formal greeting, addressing the recipient by name when possible. Call the hotel and ask for the name and email address of the general manager. If you are a business traveler and writing a paper letter, use company letterhead.
Include your name and contact information, letting them know if you are a frequent traveler who will likely be a return guest because of the positive experience. Leigh is a travel writer and photojournalist from Seattle. She is the Editor of Islands America, a travel website for visiting islands within the United States.
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